Return Policy
Return & Refund Policy
At Hamroveda Life Pvt. Ltd., we are committed to providing high-quality wellness products. All products undergo strict quality checks before reaching our customers.
However, in the rare event that a product does not meet your expectations due to a manufacturing or packaging defect, we have a fair and transparent return policy in place for our Representatives.
1. Conditions for Return/Exchange
If a Representative finds any issue with the product quality or packaging, they may request a return or exchange by following these conditions:
- Time Frame: The return request must be made within 30 days from the date of purchase.
- Point of Contact: Return must be initiated through the same Outlet/Distributor from where the product was purchased.
- Reason: A genuine reason must be provided along with the request.
2. Required Documents for Returns
To complete the return/exchange process, the following documents must be submitted:
- Duly filled Product Return Form stating the reason for return.
- Original Invoice or Receipt of the purchase.
- The product must be returned in its original condition, unused, and with intact packaging.
Note: Representatives are advised to check expiry dates and packaging condition before initiating a return.
3.Ethical Purchasing Guidelines
Hamroveda encourages responsible purchasing:
- Products should be purchased based on genuine customer demand or personal use.
- Representatives are encouraged to use a substantial portion of previously purchased products before placing new orders.
- Return requests for products that have no quality or packaging issues may not be accepted.
- Repeated or excessive returns without valid reasons may result in additional review of future return requests.
Hamroveda Life Pvt. Ltd. reserves the right to review and approve all return requests.
